Terms of service.

Terms of Service & Cancellation Policy

Last updated: September 2025

Welcome to Clamerkin Wild. By using this website, booking a workshop, or ordering flowers from us, you agree to the following terms and conditions.

1. Website Use

  • This website and its content (including images and text) are the property of Clamerkin Wild and must not be copied, reproduced, or used without permission.

  • You may browse, share links, and place orders through the website, but misuse (e.g. fraudulent activity, attempting to disrupt the site) is prohibited.

2. Ordering & Payments

  • Orders for bouquets can be placed via email and paid for in advance or upon delivery/collection (by arrangement).

  • Workshop bookings are made via our online store (powered by Squarespace) or in person.

  • Payments may be made online or in person via SumUp.

  • Larger flower bucket/event orders must be paid for in full no later than 48 hours before the agreed collection or delivery time.

  • We reserve the right to cancel an order if payment is not received on time.

3. Collection & Delivery

  • Bouquets are available for delivery across the Isle of Wight. On occasion, deliveries may also be made to Lymington on the mainland, where collection will take place at the ferry car park by arrangement.

  • If you pre-pay for flowers and do not collect them, the flowers will be returned to the farm and resold within 24 hours. No refund will be given.

  • Event flowers and large bucket orders must be collected or received at the agreed time. Responsibility for the flowers passes to you once collected or delivered.

4. Workshops & Cancellations

  • If you cannot attend a booked workshop, you must notify us at least 24 hours in advance. You will then be able to rebook for another workshop within the next 6 months, subject to availability.

  • If you fail to attend without notice, you will forfeit your booking and no rebook or refund will be offered.

  • We reserve the right to cancel or reschedule a workshop in the event of unforeseen circumstances. In this case, you will be offered a rebook or a refund.

5. Vouchers

  • Vouchers are valid for 12 months from the date of purchase.

  • They may be redeemed against workshops, bouquets, or flower buckets.

  • Expired vouchers cannot be extended or refunded.

6. Refunds

  • Flowers are a perishable product. Refunds are not available once flowers have been collected or delivered unless they are proven to be faulty at the time of delivery.

  • Refunds for workshops will only be given if Clamerkin Wild cancels the event.

7. Liability

  • Flowers are provided fresh and natural. Clamerkin Wild is not liable for the condition of flowers once they have been collected or delivered.

  • If using flowers for events, it is your responsibility to store them appropriately before use.

  • We are not responsible for delays or missed collections caused by traffic, ferry services, or other circumstances beyond our control.

8. Governing Law

These terms are governed by the laws of England and Wales.